Effective Date: October 1, 2025

Box Junk Removal (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our website https://www.boxjunk.com, fill out forms, contact us, or use our services.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, physical address, and any other information you provide when booking a service or requesting a quote.

Automatically Collected Information: IP address, browser type, device information, and browsing activity through cookies and analytics tools.

Communications Data: Records of calls, text messages, or emails exchanged with our team.

Payment Information: When applicable, billing and payment details are securely processed by our third-party payment providers.

2. How We Use Your Information

We use your information to:

Provide and manage junk removal and related services

Respond to your requests, questions, or service bookings

Send appointment confirmations, updates, or service reminders

Process payments and send invoices or receipts

Improve our website, marketing, and customer experience

Send promotional offers, seasonal specials, or service reminders (you may opt out at any time)

Comply with legal, tax, and regulatory obligations

3. SMS and Voice Communications Consent

By submitting your phone number through our website, forms, or advertisements, you consent to receive text messages, phone calls, and voicemails (including through automated systems, prerecorded messages, or AI voice) from Box Junk Removal related to your inquiries, services, or promotions.
Message and data rates may apply. You can opt out at any time by replying STOP or contacting us directly.

4. How We Share Information

We may share your information only with:

Trusted partners, vendors, or service providers who help operate our business (e.g., payment processors, scheduling systems, communication tools)

Marketing or analytics platforms (e.g., Facebook, Google) to deliver and measure advertising

Government or law enforcement if required by law or to protect against fraud or misuse

We do not sell or rent your personal information to third parties.

5. Data Security

We use administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse. However, no online system is completely secure, and you share information at your own risk.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and deliver relevant ads. You may disable cookies in your browser settings, but some site features may not function properly.

7. Your Rights

You may request to access, correct, or delete your personal information at any time by contacting us at:
📧 [email protected]
📞 (440) 517-4222

8. Links to Other Websites

Our website or ads may contain links to third-party sites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

We do not knowingly collect or solicit information from anyone under the age of 18. If we learn that we have received information from a minor, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, contact:
Box Junk Removal
📍 Cleveland, Ohio
📧 [email protected]
📞 (440) 517-4222
🌐 https://www.boxjunk.com